Privacy Policy
Introduction
Blujet AI ("Blujet", "we", "us" or "our") provides AI-powered checkout recovery services delivered through automated phone outreach. These Terms of Service govern how merchants use our platform and describe how information is handled while the service is delivered.
Scope of Services
We monitor abandoned checkouts, initiate automated voice and SMS conversations, process customer responses, and supply performance insights that help merchants recover revenue.
Information We Collect
We collect and process information supplied by merchants and generated through use:
From Merchants
- Store profile and contact information
- Authentication credentials that authorize platform access
- Payment information required to maintain the subscription
- Customer data shared so we can deliver recovery calls
From Customers (on a merchant's behalf)
- Names, phone numbers, and other contact details
- Order, cart abandonment, and subscription status data
- Call interaction logs, recordings, and outcome notes
- Purchase history relevant to checkout recovery
How We Use Information
Information is used strictly to deliver and improve the recovery program:
- Identifying abandoned checkout or churn-risk events
- Initiating automated contact sequences and routing responses
- Analyzing campaign performance and customer sentiment
- Providing merchants with dashboards, recordings, and insights
Merchant Transparency and Controls
Merchants receive full visibility into processing activities, including:
- Detailed processing logs and status dashboards
- Real-time access to call recordings and transcripts
- Configurable data retention parameters
- Downloadable processing reports and data exports
- Granular controls over which customer data we may act on
Data Protection Measures
We implement safeguards that align with industry best practices, including:
- Encryption for data in transit and at rest
- Role-based access controls and multi-factor authentication
- Recurring security assessments and monitoring
- Employee training on data-protection requirements
- Use of secure, certified data centers
Merchant Rights
At any time, merchants may:
- Access or export any customer data processed on their behalf
- Modify processing parameters or pause campaigns
- Request deletion of customer data or recordings
- Set custom data retention periods
- Receive detailed processing and compliance reports
Data Retention
- Call recordings are retained for 90 days
- Customer contact data is stored for the duration of the merchant relationship
- Analytics and performance data is retained for 12 months
Merchants may request shorter retention periods at any time.
Compliance
We comply with applicable privacy and telecommunications regulations, including GDPR, CCPA, TCPA, and other relevant regional requirements.
Updates to These Terms
We may revise these Terms as our services evolve. Material changes will be communicated to merchants, and consent will be requested when required by law.
Acceptable Use
Merchants must comply with all applicable laws, obtain customer consent before sharing contact details, and use the service in a way that respects customer privacy and preferences.
Liability
The services are provided on an "as is" and "as available" basis without warranties, to the maximum extent permitted by law.
Contact
Questions about these Terms or our data practices can be sent to support@blujetai.com.